Privacy policy

Effective date March 24

SafeTalk CIC is committed to protecting your privacy and protecting your personal data. This privacy policy explains how we collect, use and share your personal information when you use our website www.safe-talk.co.uk

We follow the UK Data Protection Act 2018, the Data Protection (Bailiwick of Guernsey) Law 2017 and other applicable laws. 

 We review our privacy policies on a regular basis, so this policy may change from time to time. The latest version will always be available on the website.  

Live chat service

SafeTalk CIC service provides a live chat service to adults and children over the age of 13 years old in the UK. The service aims to provide short term advice and guidance on mental health and emotional well being issues. It is not a crisis service or suitable for those who are experiencing suicidal thoughts.

You can use the live chat function on the SafeTalk website during our opening hours. We will reply to you with our help and advice. Our aim is to respond within 24 hours.

Our lawful basis for this is legitimate interests is to provide mental health support to those who need it.

We may also collect your personal information when you contact Clear Minds Therapy. This includes:  

• The phone number or email you use to contact us. 

• The information you choose to share with us. 

When using SafeTalk, we may collect Special Category Data (SCD) that you share with us. This includes information about your health. This helps us to respond to your needs. This may include helping to refer you to a health service.  

How we use this information

We collect this information to support you and to the needs of people accessing the service so we can improve it in future. 

 Specifically, we may use information you share:

• To provide the service to you
• To signpost you to appropriate local services
• To escalate safeguarding concerns
• To contact you in response to a specific enquiry
• To evaluate the service
• To improve the service we provide

What we will do with your personal information

SafeTalk is the data controller for your personal information. By law, we have to make sure we:  

• Only use your information for the purpose for which it was requested, 

• Keep your information secure. 

We will tell you about organisations we intend to refer you to (unless we feel there are safeguarding concerns, see below).

If we are worried about your safety, we will work with you to collect more information so we can support you. If we are worried about your immediate safety, the team may need to break confidentiality so you can get urgent support.

We would only break confidentiality if you were:

• being physically or emotionally hurt
• being exposed to neglect
• being touched inappropriately by an adult
• suicidal
• or someone you know was in imminent danger
• a danger to yourself or someone else
• or if there is a suspicion of terrorist activity.

Your information rights

You can ask to see any information SafeTalk holds about you, to have information corrected or erased. We are responsible for protecting your personal information, and we take this responsibility very seriously.   

If you have any questions or concerns about how we use your personal information, you can: 

• Email us at hello@safe-talk.co.uk 

For more information about your information rights, please visit www.ico.org.uk. If you are based in Guernsey for more information about your information rights please visit www.odpa.gg.  

 If you are unhappy with how we have handled your personal information, you have the right to contact the Information Commissioner’s Office to lodge a complaint.  

Please note that we have no control of websites outside of SafeTalk. If you provide information to a website to which we link, we are not responsible for its protection and privacy.