Volunteer with us
Volunteering at Safe-Talk means you can make a direct difference to young people’s lives.
You Will
SafeTalk is a free, confidential online service providing emotional wellbeing and mental health support to teenagers aged 13–18. We create a safe, supportive space where young people can talk openly, feel heard, and access guidance when they need it most.
As a SafeTalk Volunteer, you will provide compassionate listening, encouragement, and emotional support to young people seeking help online, via our chat service. Volunteers are not expected to give therapy, but to offer empathy, understanding, and a safe environment for open conversation.
- Offer non-judge mental emotional support to teenagers through online chat.
- Listen actively, show empathy, and validate the experiences of young people.
- Signpost to appropriate resources when necessary.
- Maintain confidentiality and safeguarding standards in line with SafeTalk policies.
- Attend regular supervision and training sessions.
Skills & Qualities
- Empathy, patience, and excellent listening skills.
- Non-judgmental and respectful approach.
- Ability to communicate clearly and sensitively online.
- Reliable and committed to safeguarding young people.
- Must have a qualification and experience in children’s mental health, at a minimum of level 3 in mental health or level 4 in counselling.
Time Commitment:
Volunteers are asked to commit to a minimum of 7 hours per week.
Training & Support:
Full training is provided, along with ongoing supervision and access to peer support.